We're confident The V-Renewal System works. If it doesn't work for you, we'll refund you.
AT A GLANCE
✓ 30 days from delivery to return, opened or unopened
✓ Full refund to your original payment method if it doesn't work for you
✓ Free replacement or refund for damaged or defective items
✓ Refund issued within 5–10 business days after your return is approved
WHY WE OFFER THIS GUARANTEE
Skin is personal, and results vary. We want you to use the product properly, so you can return it even after opening it. If The V-Renewal System doesn't give you visible improvement, tell us and we'll make it right.
WHEN SHOULD I DECIDE?
Use the full routine morning and evening (cleanser, toner pads, cream) for at least 14 days, about one skin renewal cycle. If you don't see improvement, contact us any time within 30 days of delivery.
WHAT CAN BE RETURNED?
• Unopened items within 30 days of delivery
• Opened or used items within 30 days of delivery
• Bundles must be returned as a complete set (all items, opened or not)
The 30-day guarantee on opened items applies to one order per customer.
WHAT CAN'T BE RETURNED?
• Returns requested more than 30 days after delivery
• Final sale or clearance items
• Individual items from a bundle (the whole set must come back)
• Free gifts, samples, or promotional items
DAMAGED OR DEFECTIVE ITEMS
Email support@velvente.com within 7 days of delivery with your order number and photos. We'll send a replacement or refund you within 1–2 business days. You won't need to pay for return shipping.
HOW TO START A RETURN
1. Email support@velvente.com or use the chat on velvente.com/contact
2. Include your order number and the reason for your return
3. We'll reply within 1 business day with the return address and next steps
4. Ship your package with tracking
Please contact us before shipping anything. Returns sent without approval may be delayed.
WHO PAYS FOR RETURN SHIPPING?
• Damaged or defective items: we do
• All other returns: you do (usually $5–$10 with tracked mail)
HOW LONG DOES A REFUND TAKE?
We inspect returns within 1–2 business days of receiving them. Once approved, your refund goes back to your original payment method within 5–10 business days. Your bank may take another 1–3 days to show it.
EXCHANGES
Email support@velvente.com with your order number and what you'd like instead. We'll arrange the swap.
LOST YOUR PACKING SLIP?
No problem. Put a note with your order number in the package, or email us before you ship.
RETURNS OUTSIDE THE 30-DAY WINDOW
We can't guarantee a refund after 30 days, but email support@velvente.com and we'll look at your situation.
QUESTIONS?
Email support@velvente.com or use the chat on velvente.com. We reply within 1 business day.
The bottom line: try the full routine for 14 days. If it doesn't work for you, we'll refund you.