We're Confident the V-Renewal System Works. If It Doesn't, We'll Refund You.
✓ 30 days unopened, unused
✓ 7 days opened & gently used
✓ 100% refund if it doesn't work for you
✓ Free returns for defective items
✓ Refund within 5-10 business days
We tested this system for months. 87% of people saw dark spots lighten by week 4. 92% saw redness decrease by week 2.
We're that confident it works. But skin is biological—results vary. If the V-Renewal System doesn't deliver visible improvements for you, we want to know. And we'll refund you completely.
Unopened items: 30 days from delivery.
Opened & gently used items: 7 days from delivery (as long as less than 20% has been used).
We encourage you to test the product. Your skin won't improve if you don't use it.
The system shows visible results by day 14 (one full skin cell cycle).
If you're using it consistently (AM & PM, both cleanse and cream) and see no improvement by day 14, contact us. We'll process your refund.
Items returned after the 30-day (unopened) or 7-day (opened) windows.
Final Sale or clearance items.
Individual items from bundles (entire bundle must be returned together).
Free promotional items or samples.
Contact us immediately at webmaster@velvente.com with your order number and photos.
We'll replace it or refund you within 1–2 business days. We cover all return shipping costs for defective items.
Contact us first. This helps us process your return faster and answer any questions.
**Contact us via:**
- Email: support@velvente.com
- Online chat: velvente.com/contact (or chat bubble on site)
- Contact form: velvente.com/contact
Include your order number and reason for the return.
We'll respond within 1 business day with a return shipping address and next steps.
Once approved, ship your package with tracking to the address we provide.
Defective items: We cover it.
All other returns: You cover return shipping (typically $5–$10 with tracked mail).
We inspect your return when it arrives (1–2 business days).
If approved, we process your refund to your original payment method (5–10 business days).
Your bank may take an additional 1–3 days to show it.
Email support@velvente.com with your order number and what you'd like to exchange for.
We'll coordinate the swap.
The entire set must be returned together. Individual items from a bundle cannot be returned separately.
Just include a note with your order number in the return package.
Or email support@velvente.com before shipping and we'll help you.
Returns must fall within the 30-day (unopened) or 7-day (opened) window.
If there's a specific reason, email webmaster@velvente.com and we'll review it.
Use our online chat or
Email: support@velvente.com
We're here to help. We respond within 1 business day.
The Bottom Line
We're confident the V-Renewal System works because we tested it. Most people see results by day 14.
If you don't, we'll refund you completely. That's the guarantee.
But we believe you'll be one of the 87% who see real improvement.